General Terms and Conditions of Sale

These general terms and conditions of sale are published by Floorify and serve as a backup in case the initial seller does not have their own terms of sale available. We emphasize that Floorify acts solely as a facilitator. The sale always takes place between the distributor (as indicated in the order confirmation or the one you select during checkout) and the end customer.

We, Floorify, offer a commercial warranty on the products sold that is longer than the legally required warranty period. We commit to remedying or replacing any defects or faults that occur within the commercial warranty period, to the best of our ability and within reasonable timeframes, at no additional cost to you. This extended commercial warranty does not affect any statutory rights you may have. Note that these warranty conditions apply if the seller has not established their own warranty conditions.

We provide you with adequate after-sales service for the purchased products. This service includes, but is not limited to, technical support, repair, maintenance, and replacement of the products if necessary. We strive to meet all service requests within a reasonable timeframe and with the highest possible quality. These conditions also apply if the seller does not have their own after-sales service conditions.

We emphasize the importance of proper use and maintenance of the products by you. We encourage you to use the products according to the provided instructions and to maintain them regularly to ensure optimal performance and durability. Failure to adequately use and maintain the products may affect the warranty conditions. We are not responsible for damage or defects caused by improper use or insufficient maintenance of the products by you. It is your responsibility to be aware of and comply with the guidelines for use and maintenance of the products.

You can contact us at any time for any complaints and concerns regarding the products. We commit to addressing your complaints within a reasonable timeframe and handling them appropriately. We strive for transparent and honest communication when handling your complaints, aiming to ensure your satisfaction as a customer. Note that Floorify acts as an intermediary and the actual handling of the complaint may vary depending on the specific seller.

Payment must be completed through one of the payment methods supported by Mollie Payments. We reserve the right to modify or restrict payment methods at our discretion. These payment conditions apply if the seller does not have their own payment conditions.

Product returns can be made within the standard period. Collection of goods requires an additional cost. This return policy applies if the seller has not established their own return policy.